My time with Collage.com yielded many opportunities to pivot to design work that could simplify the customer experience. My goal at all times was "if it can be said in a pictogram, do that," as a common issue was no one wants to be forced to read anything. Recognizability is always difficult when taking an abstract concept to an uninitiated stranger, but I found these icons, illustration and infographic not only sold the concept but had a fair eight year run as well.
These icons were used cross platform app and in email. Concepts to convey included, ease of cleaning, age appropriate gifts and the number of images we recommended per product.
Our product builder had a very vague placeholder with the standard "X" shape in the center which confused customers of all ages, we believed going the route of a more widely accepted landscape placeholder photo, a customer would understand its purpose easier.
In 2016 we all wondered who loves their pet most, with all of the thousands of printed goods being generated on a daily basis, a deep dive into the data yield fun visual results.